Terms of Service

Last updated: 22 July 2026. These terms govern business use of Dispatch during early access. Dispatch is a business-to-business service; by accepting these terms you confirm you act in the course of a trade, business or profession.

1. What Dispatch is (and is not)

Dispatch monitors industry sources you choose, builds a private knowledge base for your business, and produces draft content — articles, newsletters, social posts and structured pages — for review in an editorial portal by people you authorise.

• Human approval is the default gate. Content marked as requiring review is never published without an action by one of your authorised users. Where you enable optional automation for specific low-risk content types, you do so at your own choice.
• Dispatch provides tooling, not advice. Drafts may contain errors, omissions or out-of-date information; the review step exists precisely because AI-generated text must be checked before it is published under your name.
• You are the publisher. Editorial and legal responsibility for any content you approve and publish — including regulatory compliance in your industry, accuracy, and intellectual-property clearance — remains with you.

2. Your account and authorised users

Access to your portal is limited to the email addresses you nominate. You are responsible for keeping that list current and for the actions taken by your authorised users, each of which is logged and attributed.

3. Your content and your data

• Your inputs and outputs are yours. Your knowledge base, drafts, published content, source lists, style rules and leads collected on your sites belong to you. We claim no rights over them beyond what is needed to operate the service.
• The platform is ours. The Dispatch software, portal, prompts, pipelines and branding remain the operator's property. No rights are granted except use of the service during your subscription.
• Data protection is governed by the Privacy Policy and, for personal data we process on your behalf, the Data Processing Agreement with the published subprocessor list.
• On termination you may request a full export of your knowledge base, drafts and logs; we then delete your data within 30 days except where law requires retention.

4. Third-party platforms and accounts

Publishing destinations (your website, newsletter provider, social networks, Google Drive) are connected using your own accounts and credentials and are subject to those platforms' terms. You warrant that your use of Dispatch with those accounts complies with the relevant platform terms, and you accept that platforms may change or withdraw APIs outside our control.

5. Fees

During early access, fees, service tier and any onboarding charges are as agreed with you in writing (email suffices) before they apply. Prices are stated exclusive of VAT where applicable; B2B customers in other EU member states may be subject to the reverse-charge mechanism. We will give at least 30 days' notice of any fee change.

6. Service levels

Early access is provided with reasonable skill and care but without an uptime guarantee. We aim to respond to support requests within two working days. Scheduled maintenance and provider outages (hosting, AI providers, platforms) may interrupt the service; monitoring and alerting are in place.

7. Acceptable use

You must not use Dispatch to produce or distribute unlawful content, spam, deliberate misinformation, or content that infringes third-party rights; nor attempt to access other customers' data or disrupt the service. We may suspend the service to prevent serious harm, telling you why as soon as practicable.

8. Liability

Nothing in these terms excludes liability that cannot be excluded by law (including fraud or wilful misconduct). Otherwise, the operator's total aggregate liability arising out of the service in any 12-month period is limited to the fees you paid for the service in that period, and the operator is not liable for indirect or consequential losses, loss of profit, or losses arising from content you approved and published.

9. Term and termination

Either party may terminate with 30 days' written notice. We may terminate immediately for material breach not cured within 14 days of notice. Sections 3 (data return), 8 and 10 survive termination.

10. General

These terms are governed by Spanish law, with disputes submitted to the courts of Málaga, Spain, unless a mandatory rule provides otherwise. If any clause is found invalid, the remainder stands. These terms plus the DPA and any written order form are the entire agreement and prevail over any purchase-order boilerplate.